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Call Center Solution Key Features

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Date12/24/2021 11:49:01 AM
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AC InfoSoft offers different call center solutions. Each call center solution has different features to offer to global customers. On the other hand, some of the key features are available in all call center solutions offered by this leading call center software provider.

Key features available in call center solutions of AC InfoSoft are listed below:
- Dashboard
- Real time statistics
- IVR (Interactive Voice Response)
- Music on Hold
- Call mute & un-mute
- Blind call transfer
- Attended call transfer
- Call forwarding
- Auto dialers
- Manual dialer
- ACD (Advanced call distribution) rules
- Whisper
- Barge-in
- Whisper
- 3-way conferencing
- Call park and pickup
- Reports
- And more