To calculate Net Promoter Score may not be adequate as a management tool on its own, it may surely be a valuable statistic when used in the correct context and with some additional motivational questioning.
Customers’ desire to endorse a company’s goods or services to others is measured by calculating Net Promoter Score, which ranges from -100 to 100. It is applied as a benchmark for determining a customer’s entire satisfaction with an organisation’s product or service, as well as their brand loyalty. For more information on how to calculate net promoter score, read out thsi blog now!